Doodoo Express Dog Waste Removal LLC. Terms and Conditions
Payment Terms
Monthly billing is determined by several factors including location, the number of pets, yard size, and visit frequency.
Prepayment Requirement: Services for each month must be prepaid.
Payment Due: Payments are due on the first day of each service month (e.g., May 1 for May services).
Late Payment Policy: Services will be suspended if payments are not received by the fifth of the month, service will be paused with a resumption fee applied due to increased workload on the next service date.
Pro-rated Invoices For New Clients: New clients will receive a pro-rated invoice for their first month based on the remaining days in the month.
Preferred Payment Methods: Credit card payments are accepted, with automatic charges applied on the first day of each month for credit card users.
Credit Card Policy
Credit card details are securely stored within the Sweep and Go system and are inaccessible to Doodoo Express staff. By enrolling in our services, you consent to having your credit card charged monthly.
Coupons and Promotions
Coupons and Promotions cannot be used in combination with one another. One Coupon/Promotion per customer. One-time monetary coupons/promotions (e.g. $20 off of first month's subscription) Are provided to customers who maintain a subscription for three months or more. In the Event that a customer cancels subscription before the third month, customer here by agrees to pay the discount amount. At which point customer will be charged using debit or credit card on file.
Late Fee
A $10.00 late fee is applicable for payments overdue by 10 days, with services suspended until payment is received. Accounts over 45 days in arrears will incur a $35 collection fee and may be forwarded to a collections agency.
Text Messages
US and Canadian federal regulations require that organizations obtain informed consent from recipients before sending text (SMS) messages.
With your consent, Doodoo Express would like to send text (SMS) messages to the mobile number you have provided to us. By providing your informed consent where indicated, you acknowledge that you agree to participate in our text (SMS) messaging service. You may withdraw from text messages at any time by replying with STOP.
Our use of text (SMS) messaging service is designed to provide you with helpful information, reminders, and notifications via text messages sent to your mobile phone. We may use text (SMS) messages to communicate with you for a variety of purposes, including:
– announcements and reminders of upcoming events
– reminders about upcoming visits to provide service as requested
– communication regarding your request for service
Snow and Inclement Weather Policy
In the event of hazardous weather conditions that render yard cleaning unsafe or impossible, we will inform you promptly to reschedule your appointment. Should snow accumulation exceed 3 centimeters within 8 hours prior to your scheduled service, rescheduling will be necessary. Despite this, the regular weekly fee will apply due to the anticipated increased workload in the subsequent week.
If cancellation occurs due to staff illness or other unforeseen circumstances, you will be exempt from payment for that week.
In the event of snow are techs will only scoop what they can see. In some cases, the dog waste me be covered by snow at the time of the visit and the snow may melt uncovering unseen waste. In this instance, techs will scoop on the remaining waste on the next scheduled visit.
Yard Access
As the client, you are responsible for maintaining safe access into and out of the yard. Obstructions or locked gates will still incur the regular fee due to the increased workload on the next visit. Access through homes is not permitted; a garage or gate must be available.
Missed or Skipped Services
Service Default & Credit Policy: In the event that a scheduled service is skipped due to circumstances beyond our control—including, but not limited to, a locked gate, an unsecured or aggressive pet, or a specific skip request from the client—the service is automatically defaulted to your next scheduled visit.
Accumulated Waste & Labor: Please be advised that credits or refunds are not applied for skipped services. Because dog waste continues to accumulate on the property, the technician will face a double workload on the subsequent visit to restore the yard to a clean state. The monthly fee remains the same to cover the additional time and labor required for this heavy-duty cleaning.
Rescheduling: While DooDoo Express may make a reasonable attempt to reschedule a missed service within the same week, please understand that rescheduling is at the sole discretion of the company and is not guaranteed. Our primary focus is maintaining the integrity of our existing routes and schedules.
Pet Safety
To ensure safety, pets should be confined away from the service area during visits to prevent any incidents.
Waste Removal Policy
We remove solid waste only. Diarrhea or waste indicating health concerns will not be handled, and clients will be notified to seek veterinary care if necessary. (we may make reasonable attempt to remove when possible at technicians discretion.) All waste will be double bagged and disposed of in trash can at the service property. Doodoo Express does not provide off site waste removal at this time. In the event that a trash bin is not accessible and a tech has to remove waste off the premises, a $6.00 fee will be billed per bag per removal. Technicians may document property conditions, gate security, and pet counts via time stamped photography for quality assurance and billing verification purposes.
Waste Collection & Safety Limitations
Pre-Collected Waste Policy
Our standard service rates apply exclusively to the active scooping and removal of pet waste naturally deposited by animals within the designated service area (e.g., your yard or lawn).
To ensure the safety of our technicians and the integrity of our disposal process, the following restrictions apply:
No Pre-Bagged or Bucket Removal: We do not remove waste that has been previously collected, bagged, or placed in buckets/containers by the client.
Indoor Extension Exclusion: Waste brought from inside the home or garage is considered an extension of household trash. As our equipment and protocols are designed specifically for outdoor pet waste, we do not provide removal services for these items.
Safety & Verification: Because we did not scoop the waste ourselves, we cannot verify the contents of bags or buckets. For the safety of our staff, we treat unverified waste as a potential biohazard or non-compliant debris, and our technicians are instructed to leave it on-site.
Special Requests & Exceptions
If you require the removal of pre-collected waste, this must be disclosed and agreed upon prior to your service date.
Requests made at the time of service will not be honored.
Approved removals of pre-collected waste may be subject to an additional handling and disposal fee, determined at the company’s discretion.
Service Area Conditions
Visibility is key to effective cleaning. Areas obscured by overgrowth or debris may not be fully serviced, and clients will be notified of such conditions. (if we can’t see it we can’s scoop it)
Deodorizing and Sanitation Service
Service Description: DooDoo Express offers an optional add-on service for Deodorizing and Sanitation. This service involves the topical application of an EPA-Registered solution designed to kill certain listed viruses, bacteria, and fungi, and to help control mold and algae on the treated surfaces within the service area.
Important Limitations – Scope of Service: Customers must be advised that DooDoo Express operates primarily as a pet waste removal (pooper scooper) company. The Deodorizing and Sanitation service is a surface-level treatment and is NOT a deep cleaning service.
Exclusion of Deep Cleaning: DooDoo Express is NOT a specialized Turf Cleaning Company and does not offer deep cleaning treatments for any type of surface, including but not limited to natural grass, artificial turf, concrete, pavers, decking, or rock beds.
Equipment Limitations: DooDoo Express does not possess nor utilize the specialized equipment necessary for performing deep cleaning tasks. Such equipment includes, but is not limited to, hot water extractors, high-pressure washers, commercial-grade power brushes, or turf infill replacement machinery. Our service capabilities are limited to pet waste removal and the topical application described in Section [X].1.
Recommendation for Deep Cleaning Needs: Should your property require deep cleaning, intensive stain removal, odor remediation penetrating below the surface (e.g., within artificial turf infill), or significant surface restoration, DooDoo Express strongly advises seeking the assistance of a dedicated professional turf cleaning company or an appropriate specialized cleaning service.
Acknowledgement: By opting for the Deodorizing and Sanitation add-on service, the Customer acknowledges they have read, understood, and agreed to these limitations, confirming their understanding that this service is not a substitute for deep cleaning performed by a specialized company.
Pet Count and Household Changes
1. Client Responsibility to Update: It is the Client’s sole responsibility to notify DooDoo Express of any changes to the number of pets residing at or visiting the property. Accurate billing relies on an honest pet count to account for waste volume and labor time.
2. Visiting/Guest Pets: We understand that clients may occasionally host "guest" pets (e.g., pet-sitting for friends or family).
Notification Required: Clients must notify the Company via email or text at least 24 hours before a scheduled visit if guest pets have been on the property.
Guest Pet Fee: Visiting pets are billed at a flat rate of $5.00 per pet, per month. This fee is non-prorated and covers the increased workload for the duration of the guest’s stay within that billing cycle.
3. Failure to Notify & Penalties: If a technician identifies waste volume or physical evidence (sighting of pets) consistent with more pets than are currently on the service plan without prior notification:
Undeclared Pet Fee: An administrative fee of $50.00 will be applied to the account.
Automatic Plan Adjustment: The Company reserves the right to automatically adjust the monthly rate to reflect the actual number of pets serviced.
4. Right to Professional Assessment: DooDoo Express technicians are trained to recognize waste volume relative to pet counts. If the amount of waste significantly exceeds the expected output for the registered number of pets, the Company reserves the right to pause service or apply additional "Excess Waste" charges until the pet count is verified and the account is brought current.
Initial Service Fee
An Initial Start-Up Fee is required to commence services, covering the initial setup and preparation. This fee may be waived on a case-by-case basis for promotional purposes, subject to individual assessment. However, please note that an Initial Start-Up Fee may be applied regardless of promotional waivers in situations where a yard exhibits significant neglect, requiring extensive initial remediation. Service fee: $75.00
Exclusions
Areas beneath trampolines, within dense underbrush, beneath a porch or behind obstacles posing safety risks are excluded from service.
Rock and Gravel Areas
Due to the nature of rock and gravel surfaces, complete waste removal is often impossible. We do scoop rock and gravel areas, but these surfaces present unique challenges. Our standard service includes the removal of all manageable, solid waste. Please note that "crumble"—older, dried waste that breaks apart—often settles between the rocks and cannot be fully removed without picking up large amounts of rock or gravel itself. We cannot guarantee any level of removal. You acknowledge and understand that some, or potentially all, waste may remain due to the difficulty presented by the rocks or gravel.
Service Suspension
A 48-hour notice is required to pause service for credit towards the next month.
Limitation of Liability and Client Responsibility
By engaging the services of Doodoo Express (hereinafter "the Company"), the client agrees to the following terms regarding liability:
1. General Disclaimer To the fullest extent permitted by applicable law, Doodoo Express, its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of property, whether incurred directly or indirectly, arising out of or in connection with our services.
2. Property Access and Security While the Company takes thorough precautions and reasonable care to secure property access points (such as gates) after each service visit, we are not liable for:
Faulty Equipment: Damage or loss resulting from faulty or pre-damaged gates, latches, fences, or locks that fail to operate correctly. It is the client's responsibility to ensure all property enclosures are in good working order.
Third-Party Actions: Any damage or loss occurring after our service team has left the property, including but not limited to actions by third parties, weather events, or animals.
Shared Access: Properties where other service providers (e.g., landscapers, pool cleaners) have access. In such cases, liability for an unsecured gate cannot be assigned to the Company.
3. Pet Security and Safety The client is solely responsible for the safety and security of their pets.
Pet Containment: The client must secure all pets indoors or in a separate, inaccessible area of the yard before our team arrives.
Escaped Pets: The Company is not liable for any pets that escape the property or for any injury, loss, or damage resulting from an escaped pet.
Aggressive Animals: The client must inform the Company in advance if any pet may be aggressive or protective. We reserve the right to refuse or terminate service if a pet poses a threat to our staff. The client will be held liable for any injury or damage caused by their pet(s) to our staff or equipment.
4. Property and Landscaping Damage Our staff exercises caution while on the client's property. However, the Company is not liable for:
Lawn and Plant Damage: Minor or incidental damage to grass, lawns, or landscaping that may occur during the normal course of waste removal.
Property Items: Damage to items left in the service area, including but not limited to children's toys, lawn ornaments, furniture, hoses, or irrigation/sprinkler system components. The client is responsible for clearing the service area of any such items.
Pre-Existing Damage: Any damage that existed on the property prior to our service visit.
5. Maximum Liability In the unlikely event that the Company is found to be liable for any direct damages despite the disclaimers above, the client agrees that the Company's total liability shall be strictly limited to the fee paid by the client for the single service visit during which the alleged damage occurred.
Service Termination
To terminate services, we require a 48-hour written notice. This notice must be received 48 hours before the 1st of the upcoming month to avoid being charged for that month's service.
Once your card has been charged, no refunds will be issued. You agree to complete the services for which you have paid. Services will be terminated after the final scheduled service is completed and before the 1st of the following month.
Service Interruption and Property Upkeep
1. Client Responsibilities Upon Service Cancellation or Suspension
1.1. Obligation to Maintain Property: In the event that the Client cancels or pauses scheduled services, the Client agrees to assume full responsibility for the continued upkeep and maintenance of the property, including but not limited to lawn care, landscaping, and general yard tidiness, to a reasonable standard comparable to the condition maintained by DooDoo Express prior to the service interruption.
1.2. Reinstatement of Services and Potential Fees: Should the Client elect to reinstate or resume services following a period of cancellation or suspension, DooDoo Express reserves the right to assess the condition of the property. If, in the sole discretion of DooDoo Express, the property has not been adequately maintained as per clause 1.1 and requires services beyond the scope of a standard maintenance visit to restore it to a serviceable condition, the Client may be subject to an Initial Service Fee.
1.3. Initial Service Fee: The Initial Service Fee, if applicable, will cover the additional labor, resources, and time required to bring the property back to a condition suitable for regular ongoing service. The amount of this fee will be communicated to the Client prior to the commencement of any restorative work and will be in addition to the standard rates for resumed services. Failure to agree to the Initial Service Fee may result in DooDoo Express's inability to reinstate services.
Agreement to Terms
Initiating service constitutes agreement to these terms, including property access and billing practices.
Holiday Schedule
Services may be adjusted around major holidays. We are closed Thanksgiving, Christmas Eve and Christmas Day as well as January 1st, incurring the same fee for the subsequent service. Scheduled days will be adjusted accordingly.
Privacy Policy:
Your information remains confidential and will not be sold or shared externally.
Revisions to Terms
We reserve the right to amend these terms at any time. Please review periodically for any updates.
We assume no liabilities for damages to yards, gates, pets or other properties.
By initiating service, both parties agree to the above terms and responsibilities.
Last amended: May 1, 2026
