Doodoo Express Dog Waste Removal LLC. Terms and Conditions
Payment Terms
Monthly billing is determined by several factors including location, the number of pets, yard size, and visit frequency.
- Prepayment Requirement: Services for each month must be prepaid.
- Payment Due: Payments are due on the first day of each service month (e.g., May 1 for May services).
- Late Payment Policy: Services will be suspended if payments are not received by the fifth of the month, service will be paused with a resumption fee applied due to increased workload on the next service date.
- Pro-rated Invoices For New Clients: New clients will receive a pro-rated invoice for their first month based on the remaining days in the month.
- Preferred Payment Methods: Credit card payments are accepted, with automatic charges applied on the first day of each month for credit card users.
Credit Card Policy
Credit card details are securely stored within the Sweep and Go system and are inaccessible to Doodoo Express staff. By enrolling in our services, you consent to having your credit card charged monthly.
Coupons and Promotions
Coupons and Promotions cannot be used in combination with one another. One Coupon/Promotion per customer. One-time monetary coupons/promotions (e.g. $20 off of first month's subscription) Are provided to customers who maintain a subscription for three months or more. In the Event that a customer cancels subscription before the third month, customer here by agrees to pay the $20 discount amount. At which point customer will be charged using debit or credit card on file.
Late Fee
A $10.00 late fee is applicable for payments overdue by 10 days, with services suspended until payment is received. Accounts over 45 days in arrears will incur a $35 collection fee and may be forwarded to a collections agency.
Text Messages
US and Canadian federal regulations require that organizations obtain informed consent from recipients before sending text (SMS) messages.
With your consent, Doodoo Express would like to send text (SMS) messages to the mobile number you have provided to us. By providing your informed consent where indicated, you acknowledge that you agree to participate in our text (SMS) messaging service. You may withdraw from text messages at any time by replying with STOP.
Our use of text (SMS) messaging service is designed to provide you with helpful information, reminders, and notifications via text messages sent to your mobile phone. We may use text (SMS) messages to communicate with you for a variety of purposes, including:
– announcements and reminders of upcoming events
– reminders about upcoming visits to provide service as requested
– communication regarding your request for service
Snow and Inclement Weather Policy
In the event of hazardous weather conditions that render yard cleaning unsafe or impossible, we will inform you promptly to reschedule your appointment. Should snow accumulation exceed 3 centimeters within 8 hours prior to your scheduled service, rescheduling will be necessary. Despite this, the regular weekly fee will apply due to the anticipated increased workload in the subsequent week.
If cancellation occurs due to staff illness or other unforeseen circumstances, you will be exempt from payment for that week.
In the event of snow are techs will only scoop what they can see. In some cases, the dog waste me be covered by snow at the time of the visit and the snow may melt uncovering unseen waste. In this instance, techs will scoop on the remaining waste on the next scheduled visit.
Yard Access
As the client, you are responsible for maintaining safe access into and out of the yard. Obstructions or locked gates will still incur the regular fee due to the increased workload on the next visit, although the fee for the first such occurrence will be waived. Access through homes is not permitted; a garage or gate must be available.
Pet Safety
To ensure safety, pets should be confined away from the service area during visits to prevent any incidents.
Waste Removal Policy
We remove solid waste only. Diarrhea or waste indicating health concerns will not be handled, and clients will be notified to seek veterinary care if necessary. (we may make reasonable attempt to remove when possible at technicians discretion.) All waste will be double bagged and disposed of in trash can at the service property. Doodoo Express does not provide off site waste removal.
Service Area Conditions
Visibility is key to effective cleaning. Areas obscured by overgrowth or debris may not be fully serviced, and clients will be notified of such conditions. (if we can’t see it we can’s scoop it)
Exclusions
Areas beneath trampolines, within dense underbrush, beneath a porch or behind obstacles posing safety risks are excluded from service.
Rock and Gravel Areas
Waste removal from rock or gravel surfaces is not included. We may try to make a reasonable attempt to remove the waste if possible at technicians discretion at technicians discretion.
Service Suspension
A 24-hour notice is required to pause service for credit towards the next month.
Liability
The Doodoo Express is not liable for property damage or loss related to our services. We take thorough precautions to secure property after each visit.
Service Termination
Services can be terminated with a 48-hour written notice. Refunds for partial months are not issued.
Agreement to Terms
Initiating service constitutes agreement to these terms, including property access and billing practices.
Holiday Schedule
Services may be adjusted around major holidays. We are closed Thanksgiving, Christmas Eve and Christmas Day as well as January 1st, incurring the same fee for the subsequent service. Scheduled days will be adjusted accordingly.
Privacy Policy:
Your information remains confidential and will not be sold or shared externally.
Revisions to Terms
We reserve the right to amend these terms at any time. Please review periodically for any updates.
We assume no liabilities for damages to yards, gates, pets or other properties.
By initiating service, both parties agree to the above terms and responsibilities.
Last amended: Nov 21, 2024
