Terms and Conditions

Payment Terms

Monthly billing is determined by several factors, including location, the number of pets, yard size, and visit frequency.

• Prepayment Requirement: Services for each month must be prepaid.
• Payment Due: Payments are due on the first day of each service month (e.g., May 1 for May services).
• Late Payment Policy: Services will be paused if payments are not received by the fifth of the month. A resumption fee will apply due to increased workload on the next service date.
• Pro-Rated Invoices for New Clients: New clients will receive a pro-rated invoice for their first month based on the remaining days in the month.
• Preferred Payment Methods: Credit card payments are accepted, with automatic charges applied on the first day of each month.

Credit Card Policy

Credit card details are securely stored within the Sweep and Go system and are inaccessible to DooDoo Express staff. By enrolling in our services, you consent to having your credit card charged monthly.

Coupons and Promotions

• Coupons and promotions cannot be combined.
• One coupon/promotion per customer.
• Monetary coupons (e.g., $20 off first month's subscription) are valid for customers maintaining a subscription for three months or more.
• If a subscription is canceled before the third month, the discounted amount will be charged to the card on file.

Late Fee

• A $10 late fee applies for payments overdue by 10 days, with services suspended until payment is received.
• Accounts overdue by 45 days will incur a $35 collection fee and may be forwarded to a collections agency.

Text Messages

By providing your consent, you agree to receive text (SMS) messages regarding reminders, notifications, and service updates. Standard message and data rates may apply. To opt out, reply "STOP" at any time.

Yard Access

Clients are responsible for maintaining safe access to the yard. Obstructions or locked gates will result in the regular fee being charged due to increased workload on the next visit. Access through homes is not permitted; a garage or gate must be available.

Pet Safety

Pets should be confined away from the service area during visits to ensure the safety of both your pets and our technicians.

Waste Removal Policy

• We remove solid waste only.
• Diarrhea or waste indicating health concerns will not be handled. Clients will be notified if veterinary care is recommended.
• All waste is double-bagged and disposed of in the property’s trash can. Off-site waste removal is not provided.

Service Area Conditions

Areas obscured by overgrowth or debris may not be fully serviced. Clients will be notified of any uncleanable areas.

Exclusions

• Areas beneath trampolines, dense underbrush, porches, or obstacles posing safety risks are excluded from service.
• Rock or gravel areas are not included. Attempts may be made to remove waste at the technician’s discretion.

Service Suspension

Clients must provide 24-hour notice to pause service for credit toward the next month.

Liability

DooDoo Express is not liable for property damage or loss related to our services. Thorough precautions are taken to secure property after each visit.

Service Termination

Services may be terminated with a 48-hour written notice. Refunds for partial months are not issued.

Holiday Schedule

Services may be adjusted for major holidays. We are closed on Thanksgiving, Christmas Eve, Christmas Day, and January 1. Scheduled service days will be adjusted accordingly.

Privacy Policy

Your information remains confidential and will not be sold or shared externally.

Revisions to Terms

We reserve the right to amend these terms at any time. Please review them periodically for updates.